policies + FAQ
f.a.qs
What is there to do in Mountain View?
There is so much our area has to offer! Check out the Mountain View Area Guide right here on the website for my favorite suggestions!
Are your retreats pet friendly?
Yes! All are dog friendly, with a fee that varies from cabin to cabin, depending on size.. We do not host cats due to allergies. Also, we limit the number of dogs to two.
Do I need a license to fish?
Yes, you will need a license to fish in our area. You can buy your license online at www.takemefishing.org, and be sure to purchase a trout stamp as well. Check out our guide for fishing in Mountain View.
What kind of coffee maker does my cabin have?
All of our cabins have standard Mr Coffee drip coffee makers. We provide a starter pack of coffee as well as filters for the machine.
Is there a grill at the cabin?
Absolutely! All retreats have a propane grill, propane tank provided.
Do I need to bring firewood?
I provide firewood, but you may want to byo kindling, or pick up sticks in the yard for fire starter.
Can I check in early?
Due to Covid and to allow maximum time between guests, we are asking guests to stick to our standard 4:00 PM arrival time.
Can I bring my ATV/UTV?
We don't allow all terrain vehicles at Fireside properties.
What is your cancellation policy?
Policies vary slightly according to booking channel. For direct bookings on the website, the policy is:
85% of paid prepayments refundable when cancelled 14 days before arrival or earlier. 50% of paid prepayments refundable when cancelled 7 days before arrival or earlier. 0% refundable if cancelled after. No date change will be made 7 days before arrival or closer.
Small town private stays with many outdoor activities!
safe stays
We understand the hesitation to travel in light of COVID-19. Family is our number-one priority, and that certainly includes yours. We want you to make the best decisions for your family’s safety and well-being, and know that we’ll be here when you’re ready to reconnect and decompress on a getaway together.
We understand that the last few months have created a lot of uncertainty for travelers, so we wanted to proactively share the steps we’ve taken to ensure your health and safety. While we’ve always gone to great lengths to best maintain and prepare for your arrival, we’ve since updated our operating protocols and are allocating extra cleaning time between guests to disinfect and sanitize all high-touch surfaces. This may mean that your property won’t be ready until 4PM, but you can rest assured that it will be clean and safe for your stay!
To minimize person-to-person contact, our Cabins and Cottages are equipped with keypad entry, letting you check in and check out without interacting with staff.
All our rentals are private with no shared amenities.
In regards to cleaning, our professional, local teams are committed to providing clean and safe vacation rentals for our guests each and every stay. On top of our standard cleaning guidelines, we’ve launched an enhanced protocol.
According to the CDC there are steps you can take to help insure your health and safety during this Pandemic, as well as to protect others.
During your trip, take steps to protect yourself and others from COVID-19:
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Wear a mask to keep your nose and mouth covered when in public settings, including on public transportation and in transportation hubs such as airports and stations.
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Avoid close contact by staying at least 6 feet apart (about 2 arms’ length) from anyone who is not from your household.
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Wash your hands often or use hand sanitizer (with at least 60% alcohol).
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Avoid contact with anyone who is sick.
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Avoid touching your eyes, nose, and mouth.
As you evaluate future stays, we encourage you to review local travel recommendations and restrictions, in addition to following guidance from the World Health Organization.
Connecting with family is important -- especially during times of stress and anxiety. We support and encourage your family to be strong together, wherever it is you choose to spend this time.
Our priority has always been to provide our guests with premier vacation rental experiences and ensure you feel comfortable from the moment you enter your rental property. To do this, we’ve updated our operating protocols and are allocating extra cleaning time between guests to disinfect and sanitize all high-touch surfaces. As you begin preparing for your trip to Mountain View, please reach out with any questions. We look forward to welcoming you soon!
We will continue to post any updates regarding policy changes specific to our area for Vacation Rentals. We appreciate your cooperation and support through this ever-changing and stressful time. We are here for you now and will be here for you when this passes.
